Collection Troubleshooting
How to enable collector debugging for a specific device
In rare cases, a collection of device configuration and state may fail. If you run into such situations, you can increase the verbosity of collector logs for that specific device.
To enable full collection logs, edit the device settings and check the "Enable full collection log" checkbox.
Collection status error messages
The Forward Collector collects the configuration and state information from devices, and when the parser
successfully processes the collected data, the Inventory page will show the following output:
However, a variety of errors may occur during
the collection and processing stages, as shown in the table below. The user interface also provides error descriptions
via tooltips.
| Error message | Description |
|---|---|
| Authentication failed | Authentication failed |
| Authorization failed | Authorization failed. One or more commands executed by the collector failed to authorize |
| Collection not found | Device collection is missing from Snapshot. This can occur due to cancelled collection. Please contact your Forward representative |
| Collection stuck in loop | Forward Collector experienced infinite loop in command output |
| Collector manager error | The controller/manager for this child device wasn’t found |
| Connection refused | Device refused connection |
| Connection timed out | Connection timed out. Please check the connectivity between the collector and the network device |
| Couldn’t be parsed | Device output couldn’t be parsed. Please contact your Forward representative |
| Device type mismatch | Detected device type doesn’t match selected type. Please set the device-type to "Auto-Detect" and re-run Connectivity test as described in Manual Configuration section of this page |
| Duplicate device | Duplicate device has been added to the network. Please remove the duplicate(s) and re-take snapshot |
| I/O error | An I/O error occurred. Please contact your Forward representative |
| Incomplete setup | The device type and/or credentials is not known. Please set the device-type to "Auto-Detect" and login-credentials to "Auto-Associate" and re-run Connectivity test as described in Manual Configuration section of this page. If "Auto-detect" and "Auto-associate" identification fails, manually set the values and re-take snapshot |
| Jump server auth failed | Jump server authentication failed. Please check credentials as described in Jump Servers page |
| Jump server connection refused | Jump server connection refused |
| Jump server timed out | Jump server connection timed out. Please check the connectivity between the collector and the jump host |
| License limit exceeded | There aren’t any device licenses left to process this device. Please contact your Forward representative |
| Missing SIC name | The SIC server name for the Check Point Management Interface (CPMI) is missing |
| Missing signature | Missing signature for licensing. Please contact your Forward representative |
| No HPNA script | Script not found on HPNA. Please contact your Forward representative |
| Not reachable | Device couldn’t be reached. This may indicated network configuration issues in operating system hosting Forward Collector or in the Forward Platform VM. Check if device is on, then try again |
| Outdated HPNA script | Script outdated on HPNA. Please contact your Forward representative |
| Parent context required | Collected device is a child context. Please remove this device as child contexts for this device type are collected automatically |
| Parsing failed | The modeling of some processing stages failed. Analysis involving this device might be inaccurate |
| Privileged password failed | Privileged password failed. Check devices privileged password, then try again |
| Session closed unexpectedly | Session closed unexpectedly. Please contact your Forward representative |
| State collection failed | State collection failed. Please contact your Forward representative |
| Undetected device type | Assign a type to this device. If you can’t find a matching type in the list, then this device isn’t supported right now. If you think this type should be supported, contact your Forward representative. Refer to Manual Configuration section of this page for more details |
| Unknown error | Please contact your Forward representative |
| Unsupported version | A collection from this device isn’t possible. If you think this version should be supported, contact your Forward representative |
| Vendor not supported | A collection from this device isn’t possible. If you think this version should be supported, contact your Forward representative |
The example below shows a device with parsing error:
