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Upgrade the Application

info

This section is only relevant to on-premises deployments. Forward SaaS is automatically upgraded whenever a new version is released.

tip

It is highly recommended to take a database backup before upgrading the application.

warning

Downgrades Require Forward Support

Restoring a backup to an earlier software version (downgrading) is not a supported self-service operation. Downgrades can lead to data incompatibility and system instability.

Before attempting any downgrade, contact Forward Networks Support for guidance.

Upgrade Forward Enterprise Application​

  1. Obtain the new application package from Forward Software Central:

    • Go to the Deployments tab
    • Click View upgrade steps for the corresponding deployment (add a new deployment if one is not already created)
    • From the base version dropdown, select the version of the cluster you intend to upgrade
    • Select the Forward Enterprise application version to download

  2. Upload the package to the appliance:

    • SSH into a primary node
    • Select Forward Enterprise > Install/Upgrade from the TUI, then choose Upload
    • Choose one of the two upload methods:
      • HTTPS (Browser) — opens a temporary upload service at https://<node-ip>:30000 where you can upload the package through your browser
      • SSH (SFTP) — opens a temporary SFTP service on port 30000 for transferring the package via SCP/SFTP: 
        scp -P 30000 forward-app-yy.mm.x-bb.package forward@<Primary_Node_IP>:~/

    TUI Upload

  3. Install the package via the TUI:

    • Select Forward Enterprise > Install/Upgrade from the TUI main menu
    • Select the uploaded package to install

    TUI Install

  4. Once the application is upgraded successfully, delete the downloaded package file from the node.